Hitachi ID Systems: Career Opportunities
Note: this position is still open, as of Monday, September 06, 2010 .
Customer Care Specialist - Calgary
Job ID: 999-63
The Company:
Hitachi ID Systems, Inc. is a leading provider of identity management solutions. Hitachi ID Management Suite has been licensed by hundreds of mid- to large-sized organizations worldwide. Hitachi ID Systems' solutions enable organizations to effectively manage every aspect of the user lifecycle. Hitachi ID Management Suite includes Hitachi ID Identity Manager, Hitachi ID Password Manager (formerly P-Synch) and Hitachi ID Privileged Password Manager.
For more information about Hitachi ID Systems, Inc. and its products, please visit our web site at www.Hitachi-ID.com or call 1.403.233.0740.
Hitachi ID Systems's head office is in Calgary, Canada. Hitachi ID Systems has regional offices in Canada: Vancouver, Barrie, Ottawa and Montreal; United States: Denver, Dallas and New York, Australia: Brisbane.
Position summary:
Your job is to reach out to existing customers, to see how they are using our products, to validate their contact information and to identify new opportunities.
Responsibilities:
- Call and e-mail existing Hitachi ID Systems customers to:
- Gauge customer satisfaction.
- Collect information about how and how well customers are using Hitachi ID Systems products.
- Get feedback about products and services, such as suggestions for new features.
- Check and update contact information.
- Identify new decision makers within each customer organization.
- Pass information about new opportunities to the sales team (i.e., this is not a sales job).
- Consolidate customer feedback to develop:
- "Best case" and "worst case" metrics.
- Industry trends.
- An analysis of new opportunities.
- Strategies for improving products and services.
This position leads to a career path in the sales, marketing or professional services departments at Hitachi ID Systems (your choice).
Qualifications:
The successful candidate should have:
- Strong oral and written communication skills.
- A desire to spend time with customers, discussing their successes and challenges.
- A passion for learning -- as you will have to learn about our products, our business processes, our customers' needs and more.
- The ability to develop a business case for investing in new technology.
- A functional understanding of information technology (i.e., what it does, how it's used -- not necessarily how to implement or deploy it.)
- A B.A. or B.Sc. degree is preferred.
Location:
Calgary, AB (Canada)
Selection process:
Qualified candidates will be contacted within two weeks.
To Apply:
Send a resume by e-mail to jobs@Hitachi-ID.com. Be sure to include both "Job ID 999-63" and "Customer Care Specialist - Calgary" in the subject line. For technical positions, the resume must be either ASCII text or in PDF format. For other positions, MS-Word is also acceptable.